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Management PC-spel

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Modern Project Management - Working with Clients and Project Teams Alison Course GLOBAL - Digital Certificate

Modern Project Management - Working with Clients and Project Teams Alison Course GLOBAL - Digital Certificate

Learn more about working with Clients, project teams and problem-solving procedures.Modern Project Management - Working with Clients and Project Teams is the second in a series of courses designed for anyone who wants to learn about best practices in contemporary project management. As projects become more complex and clients' expectations increase Project Managers need to shift emphasis from managing the tasks to taking a leadership role. This involves getting a good understanding of what the client really expects – not just the technical scope – but also how decisions are reached, how information is communicated, and how and why changes are made to the project plans. The Project Manager also needs to motivate and engage the members of the project team and keep all the other stakeholders on board. This course is broken down into three key areas: understanding and meeting the client’s expectations, working with the project team members and using the relevant communications and software to keep track of the project information. Using the Project Management Institute's Book of Knowledge along with other core theory this course shows how to engage the client appropriately from the start of the project, to resolving issues that may arise through to celebrating key achievements. It also looks at the role of personality types both in terms of the Project Manager's own leadership style, and how to define the roles of project team members and to identify team members who are suitable for those roles. It explains the different types of project teams and how to manage effective team meetings. Learners will also be introduced to the technical communications involved in sharing knowledge within the project team and they will get an overview of the types of software used for project management at differing levels of complexity. This course will be of great interest to all professionals working in the area of project management or those who have become involved in a work proje...

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250 kr
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Diploma in Services Management Alison Course GLOBAL - Parchment Diploma

Diploma in Services Management Alison Course GLOBAL - Parchment Diploma

Learn to create business services that go beyond customer satisfaction and achieve customer delight. The course Diploma in Services Management introduces the topic of managing business services, how to make business services more effective and efficient, how businesses can achieve excellence in customer relationships by designing and developing effective and efficient service processes for their customers. The course begins by introducing you to the topic of service management and the elements of service management such as how best to serve customers in the modern business environment, what the product service systems are, what the service act comprises of, and how to ensure seamless service to customers both within and outside an organisation. You will then learn how businesses can use marketing elements to shape demand patterns for a service. You will learn about consumer behaviour and how important elements of service processes such as queuing and waiting lines can be re-designed to greatly improve customer experience and also increase service productivity and efficiency. You will learn how to develop an effective positioning strategy for a business service and how to use positioning maps to analyze competitive strategy. You will then learn about branding and what is meant by a 'brand'. You will learn about the key features of a successful brand and how they can be applied to a business service. You will examine the various components of strategic thinking and how to develop and implement a strategic plan. The course then introduces you to the dimensions of service quality and the elements of customer satisfaction. You will learn how to classify quality and customer satisfaction under the headings of 'hard', 'soft' and 'outcome' quality. You will learn about the benefits of implementing a Customer Relationship Management (CRM) system and how to develop an effective CRM strategy to improve service quality. Finally, the course describes the service innovation pr...

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1 097 kr
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Cash Flow Management Basics Alison Course GLOBAL - Digital Certificate

Cash Flow Management Basics Alison Course GLOBAL - Digital Certificate

Analyse Balance Sheets, Income Statements; calculate, interpret financial ratios; implement actions to reach key financial targets of liquidity. The course Cash Flow Management Basics introduces you to the main liquidity, efficiency, profitability, leverage ratios, and will give you the skills to carry out liquidity and profitability ratio analysis, assess the impact on the financial statements of changes in revenue and costs, and relate them to the achievement of a company’s financial targets. You will also understand how Ratio Analysis is used by prospective lenders and investors.The course shows you how to use the information contained in the Income Statement and Balance Sheet to obtain financial ratios. It explains, with examples, the relation between the absolute values of sales, costs, expenses, assets, liabilities and equity as a base to understand the financial position of a company and its likely performance in the future.With this course you will gain skills in using financial ratios in management decisions targeted at improved business performance and sustainable growth. You will be able to compare simulated ‘real’ companies in terms of business performance, risk of insolvency, profitability. It gives practical examples on calculation and interpretation of financial ratios that can be related to your business experience.This free course will be of great interest to learners who want to gain skills and confidence in using financial information to make decisions with financial implications, and it will improve your ability to communicate financial priorities, issues, and measures.

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250 kr
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Diploma in Hospitality Management Alison Course GLOBAL - Parchment Diploma

Diploma in Hospitality Management Alison Course GLOBAL - Parchment Diploma

Learn more about the key principles, concepts and skills required in hospitality management, from the functions of different hotel departments to restaurant planning to food safety practices. The course Diploma in Hospitality Management takes you through the essential principles, concepts and skills required in the hospitality sector. The course begins by introducing you to the nature of hospitality, such as the relationship between the hospitality sector and tourism, the various types of accommodation and the different types of hotel guests and their requests. You will also learn about hotel management and the organization of hotel departments and their functions. For example, you will learn about the key duties of the front office department and housekeeping department, and the organization of these departments and the roles involved. The course also covers food and beverage services and its relationship to other hotel departments. You will learn about restaurant operations planning, the organization of the kitchen, menu objectives and planning, table setting and restaurant design and layout. Finally, you will learn about the food handling process, such as food safety and food contamination, and the importance of personal hygiene for catering practitioners. The course also discusses kitchen accidents and how to respond to them, and the procedures that must be in place to ensure staff safety when working with different types of equipment or in the case of fire. This free Diploma course will be of great interest to professionals working in hotels, restaurants, or any other hospitality service operation. This course will also be of great interest to any learner who would like to gain employment or a career in the hospitality sector.

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1 097 kr
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Diploma in Modern Human Resource Management Alison Course GLOBAL - Digital Diploma

Diploma in Modern Human Resource Management Alison Course GLOBAL - Digital Diploma

Learn more about modern human resource management practices and procedures. The course Diploma in Modern Human Resource Management describes the principles and practices used by HR professionals and managers in the areas of recruitment, selection, training and employee motivation strategies. It also describes methods used to both successfully communicate with and also evaluate and interpret communication from employees. The course first introduces you to the seven main roles that HRM plays in business. You will learn about key concepts such as strategic planning, the employment cycle and multiculturalism, and why the HRM function is key to success. The course then introduces you to the main points in the recruitment process and how to develop a job analysis, a job description, and job specifications. Next, you will learn about the steps involved in the selection process such as criteria development, application and résumé review, test administration as well as the major categories of employment tests. Different interview styles and techniques are reviewed, as well as how to choose the right type of interview for the job and the formal and legal steps involved in making an official job offer. The course introduces you to the concepts involved in compensation planning and development such as providing the basic salary, holiday pay, health benefits and retirement packages. You will also learn about applying specific retention strategies to include in HR plans, while keeping the company budget in mind. Next, the course introduces the steps involved in training an employee. You will learn about the goals of orientation, the benefits of in-house versus external training, and how to design an effective training program. The course then describes the main points in the employee retention and motivation and you will gain an understanding of motivational theories and the application of them in the development of retention plans.

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755 kr
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Diploma in Modern Human Resource Management Alison Course GLOBAL - Parchment Diploma

Diploma in Modern Human Resource Management Alison Course GLOBAL - Parchment Diploma

Learn more about modern human resource management practices and procedures. The course Diploma in Modern Human Resource Management describes the principles and practices used by HR professionals and managers in the areas of recruitment, selection, training and employee motivation strategies. It also describes methods used to both successfully communicate with and also evaluate and interpret communication from employees. The course first introduces you to the seven main roles that HRM plays in business. You will learn about key concepts such as strategic planning, the employment cycle and multiculturalism, and why the HRM function is key to success. The course then introduces you to the main points in the recruitment process and how to develop a job analysis, a job description, and job specifications. Next, you will learn about the steps involved in the selection process such as criteria development, application and résumé review, test administration as well as the major categories of employment tests. Different interview styles and techniques are reviewed, as well as how to choose the right type of interview for the job and the formal and legal steps involved in making an official job offer. The course introduces you to the concepts involved in compensation planning and development such as providing the basic salary, holiday pay, health benefits and retirement packages. You will also learn about applying specific retention strategies to include in HR plans, while keeping the company budget in mind. Next, the course introduces the steps involved in training an employee. You will learn about the goals of orientation, the benefits of in-house versus external training, and how to design an effective training program. The course then describes the main points in the employee retention and motivation and you will gain an understanding of motivational theories and the application of them in the development of retention plans.

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1 097 kr
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Diploma in Hospitality Management Alison Course GLOBAL - Digital Diploma

Diploma in Hospitality Management Alison Course GLOBAL - Digital Diploma

Learn more about the key principles, concepts and skills required in hospitality management, from the functions of different hotel departments to restaurant planning to food safety practices. The course Diploma in Hospitality Management takes you through the essential principles, concepts and skills required in the hospitality sector. The course begins by introducing you to the nature of hospitality, such as the relationship between the hospitality sector and tourism, the various types of accommodation and the different types of hotel guests and their requests. You will also learn about hotel management and the organization of hotel departments and their functions. For example, you will learn about the key duties of the front office department and housekeeping department, and the organization of these departments and the roles involved. The course also covers food and beverage services and its relationship to other hotel departments. You will learn about restaurant operations planning, the organization of the kitchen, menu objectives and planning, table setting and restaurant design and layout. Finally, you will learn about the food handling process, such as food safety and food contamination, and the importance of personal hygiene for catering practitioners. The course also discusses kitchen accidents and how to respond to them, and the procedures that must be in place to ensure staff safety when working with different types of equipment or in the case of fire. This free Diploma course will be of great interest to professionals working in hotels, restaurants, or any other hospitality service operation. This course will also be of great interest to any learner who would like to gain employment or a career in the hospitality sector.

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755 kr
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Diploma in Project Management Alison Course GLOBAL - Parchment Diploma

Diploma in Project Management Alison Course GLOBAL - Parchment Diploma

Learn how to successfully manage and accomplish projects in any industry. This course will provide you the essential fundamentals of project management. Become a well-trained professional with certification!Explore essential project management basicsEffective Project Management course is an intensive, online training during which you will learn different ways of efficient project management. Discover the entire life cycle of the project. Learn key techniques and tools ensuring the project completion on time, without exceeding the budget and in accordance with the anticipated scope. You will be also equipped with basic tools and templates necessary for managing documents used in daily work.Professional workshopThe course was designed by accredited project management trainers and project managers with many years of experience. It is highly interactive and contains practical parts based on a case study allowing you to apply the acquired knowledge in practice.Learn how to plan all stages of a projectWithout a good plan, there is no good action, that’s why you will study how to start each project and properly plan all stages of it. Find out how to work on several projects at the same time. Working on several projects at the same time is a nightmare of many employees but after finishing our free online project management course you will consider it as an interesting challenge.Reveal project monitoring and controlling techniquesWith this project management course, you will gain the knowledge about project monitoring and project controlling techniques. Learn not only how to plan projects but also effectively monitor it. Without monitoring, there is no data about actual progress.Enrich your competences with the project management diplomaAfter finishing this free, online project management course, you can purchase our Alison diploma/certificate which is valuable in the job market. Prepare yourself for new job opportunities.What Will I Learn?You will:- Be able to effectivel...

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1 097 kr
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Public Relations: Optimize Systems Theory and Stakeholder Management Practices Alison Course GLOBAL - Digital Certificate

Public Relations: Optimize Systems Theory and Stakeholder Management Practices Alison Course GLOBAL - Digital Certificate

Learn about the organizational, prioritization and research theory behind PR functions.Learn about the organizational principles, stakeholder prioritization, and research practices of modern public relations by studying the course Public Relations: Optimize Systems Theory and Stakeholder Management Practices.This course begins by walking you through the organizational theory surrounding public relations. In particular this free course will look at organizational factors and structures, two areas vital in helping you to achieve excellent PR. The course also helps you to explore two of the main approaches used in PR today; the Systems Theory Approach, and the Stakeholder Management Approach.You will be introduced to methods that will help you to identify and prioritize stakeholders and publics, as well as helping you learn how to manage different stakeholders. To help you understand more about stakeholders and publics the Situational Theory of Publics, and the Contingency Approach to PR Strategy will also be discussed in detail. Finally, you will be walked through a case study that is aimed at helping you understand the real life applications and benefits of effective stakeholder management.You will learn about the importance of research in public relations, and its impact on your PR strategy. To do so you will explore the importance, purpose and forms of research. You will then build on this knowledge by learning about the different types of research.This course will be of great interest to you if you work in the area of PR and communications, and would like to learn more about effective PR. It will also be of interest to learners who would like to learn more about the organizational and research theory that drives PR, while simultaneously learning how to manage the stakeholders in your organization.This free Public Relations course will also be of interest to you if you would like to learn more about the optimization of PR within the modern business environment.

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250 kr
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Marketing Strategies for Service Management Alison Course GLOBAL - Digital Certificate

Marketing Strategies for Service Management Alison Course GLOBAL - Digital Certificate

Learn more about marketing strategies for positioning and pricing business services. Learn about a variety of marketing strategies that help position a business service in the marketplace and give it a competitive advantage by implementing an effective pricing strategy by studying the course Marketing Strategies for Service Management. The course begins by introducing the principles of positioning a business service and how positioning strategies can be used to correctly position a service in the marketplace. You will learn how to develop an effective positioning strategy for a business service and how to use positioning maps to analyze competitive strategy. You will then learn about branding and what is meant by a 'brand'. You will learn about the key features of a successful brand and how they can be applied to a business service. You will examine the various components of strategic thinking and how to develop and implement a strategic plan. You will learn about strategies that help grow a service business and help the business to respond to changes in the industry and market conditions, and how to best capitalize on new opportunities. You will also be introduced to five different competitive strategies and learn how these can be used in a service business to generate a competitive advantage that will enhance customers' delight and create customer advocacy for the service. Finally, you will learn about strategies for setting the price of business services. You will be introduced to the Three C's model for price setting and market-penetration pricing. You will learn about price-adjustment strategies and how to respond to competitors' price changes. This course will be of great interest to all professionals working in the area of business services and service management and who would like to learn more about marketing strategies that help position and price a business service.

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250 kr
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Applied Operations Management - Introduction to Forecasting Alison Course GLOBAL - Digital Certificate

Applied Operations Management - Introduction to Forecasting Alison Course GLOBAL - Digital Certificate

Learn more about strategic forecasting models in operations management. The course Applied Operations Management - Introduction to Forecasting shows learners why virtually all operations management decisions are based on a forecast of the future. Forecasts drive strategic operations decisions, such as choice of competitive priorities, changes in processes, and large technology purchases. Forecast decisions also serve as the basis for tactical planning and developing worker schedules. The course begins by introducing forecasting and describes why it is critical to the management of all functional areas within an organization. For example, marketing relies on forecasting to predict demand and future sales, and human resources forecasts future hiring requirements. You will then learn about forecasting methods such as time series forecasting. Time series models assume that information needed to generate a forecast is contained in a time series of data and that the future will follow the same patterns as the past. You will learn about simple mean, moving average, weighted moving average, and exponential smoothing methods. These forecasting methods are explained in detail with worked examples throughout. This course will be of great interest to all learners who have certified in Alison's Diploma in Operations Management as it introduces practical applications of operations management in the area of forecasting. It will also be of great interest to all professionals working in the areas operations management or general management who would like to learn more about forecasting and the methods used to make predictive forecasts. The course will also be of interest to all learners who are interested in operations management as a future career.

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250 kr
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Basketball Pro Management 2015

Basketball Pro Management 2015

NOTICE: Activation key must be used on a valid Steam account, requires internet connection. ABOUT THE GAME **The basketball sim reference** Basketball Pro Management 2015 puts you in control of managing and coaching your own basketball team, including leagues and regulations from around the globe. From recruiting and coaching players, to setting training schedules and budgets, the team's success is all riding on your shoulders. KEY FEATURES **New! north american league-specific regulations** Complete dissociation of the North American system with key parts of the collective bargaining agreement implemented : Recruitment is made only via trades / contracts to free players. Contracts exceptions are included: minimum, mid-level, rookie, etc. as well as the types of contracts. Players can be traded between teams in exchange for other players or draft picks. The concepts of salary cap is fully implemented. Manage your payroll wisely to avoid the luxury tax payment. **Additional features & enhancements** Manage everything from recruitment to finances, and training to coaching. 43 playable leagues, including six women's leagues. New: International competitions (e.g. Olympics, World Cup) New: Six national competitions added (including China, Great Britain, Australia and Lebanon) 13,000+ players and 1,600+ teams, all customizable in the database editor. Set training schedules to focus and guide player-growth. Plan your tactics and change them on the fly during the game. 2D and new 3D game simulations. Create your own plays with the editor included in the game. SYSTEM REQUIREMENTS Minimum: OS: Win8 / Win 7 / Vista Processor: Intel Core 2 Quad, Intel Core i3, AMD Phenom, Athlon X4 Memory: 2 GB RAM Graphics: Intel HD Graphics 4000, Ati 5870, Nvidia Geforce 460 DirectX: Version 11 Hard Drive: 2 GB available space

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86 kr
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Modern Human Resource Management - Recruitment and Selection Process Alison Course GLOBAL - Parchment Certificate

Modern Human Resource Management - Recruitment and Selection Process Alison Course GLOBAL - Parchment Certificate

Learn the steps to an effective recruitment and selection process. Modern Human Resource Management - Recruitment and Selection Process teaches you in detail the process HR professionals or managers go through as they define and prepare job specifications and employment compensation packages to attract the right candidates to fill job positions. The course also describes the processes involved in the planning and conducting of professional interviews. The course first introduces you to the main points in the recruitment process as it relates to HRM, the laws related to the employment cycle and the different recruitment strategies such as recruiting from a variety of sources to ensure diversity. The development of a job analysis, job description, and job specifications are also discussed as well as the factors involved in advertising a job to help maintain a multicultural work environment. Next, you will learn about the steps involved in the selection process such as criteria development, application and résumé review, test administration as well as the major categories of employment tests. Different interview styles and techniques are reviewed, as well as how to choose the right type of interview for the job and the formal and legal steps involved in making an official job offer. Finally, the course introduces you to the concepts involved in compensation planning and development such as providing the basic salary, holiday pay, health benefits and retirement packages. The differing types of pay systems and the internal and external factors that affect them are also discussed as well as the main types of employment compensation packages common in US firms. This course will be of great interest to all HRM professionals and managers who would like to learn more about modern human resource selection and recruitment procedures, and to all learners who are interested in HRM as a career.

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319 kr
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Diploma in Change Management Alison Course GLOBAL - Parchment Diploma

Diploma in Change Management Alison Course GLOBAL - Parchment Diploma

Learn the principles and practices for successfully implementing organizational change management. The course Diploma in Change Management will help you develop the skills necessary to play an active and effective role within an organization that is going through a period of change. With increased competition and technological advancements businesses need to be able to change the way they provide their services in accordance to their customers' demands. Should they fail to do so, they face the real risk of losing customers and even going out of business. The course begins by introducing you to the theory of change management. You will examine contemporary forms of organizational structures and analyse the strategies that are used to implement change in each structure in the most efficient manner. You will then be introduced to a more practical approach to change management. You will examine the factors needed to successfully implement change and develop a positive attitude towards change within an organization. You will learn that through communicating effectively, establishing a sense of trust and allowing an input from all departments, change can be embraced rather than feared. You will examine the fears and apprehensions that employees may encounter during periods of change and learn how to develop the skills needed to empathise with them, help them see the positive aspects of change and even become champions of change. Finally, you will study key factors that research suggests helps develop a positive organizational capacity for change. Each factor focuses on a different element of the organization such as: the role of middle management, the creation of a culture of accountability, and the role trust plays in the process. You will study a range of tools and processes that help implement change across an organization, and these will give you the skills necessary to help individuals, teams, and large systems adapt to change. This Diploma course will be of great...

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1 097 kr
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Introduction to Modern Human Resource Management Alison Course GLOBAL - Parchment Certificate

Introduction to Modern Human Resource Management Alison Course GLOBAL - Parchment Certificate

Learn more about the fundamental practices and procedures of modern human resource management. Learn about the practices and procedures used in modern human resources (HRM) departments by studying the course Introduction to Modern Human Resource Management. The course outlines the processes HR professionals go through to ensure they have the right employees at the right time to make sure the company is both productive and profitable. The course first introduces you to the seven main roles that HRM plays in business and why, in a constantly changing world, the HRM function is key to success. You will also learn about the array of skills needed to deal with a variety of HR situations and the challenges facing HRM today. Strategic planning is necessary to tie company objectives with HRM objectives and the course covers the steps in the development, writing and implementation of strategic plans, and how those plans should be developed. The course also introduces you to the employment cycle: from recruitment and selection, to job analysis and performance appraisals. Finally, the course introduces the concept of diversity and multiculturalism, discusses the diversity aspect of business, and why multiculturalism is so important to ensuring a healthy organization. This course will be of great interest to all HRM professionals who would like to learn more about modern human resource practices and procedures, and to all learners who are interested in HRM as a career.

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319 kr
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Advanced Diploma in Tourism and Hospitality Management Alison Course GLOBAL - Parchment Diploma

Advanced Diploma in Tourism and Hospitality Management Alison Course GLOBAL - Parchment Diploma

Learn more about the essential principles, concepts and skills that apply to the tourism and hospitality sectors.Learn the essential principles, concepts and skills required in the tourism and hospitality sectors by studying the course Advanced Diploma in Tourism and Hospitality Management. Tourism is a major global industry worth over one trillion dollars in revenue annually and it is an important part of the economies of many countries and regions around the world. The first part of the course introduces you to the formation of the tourist industry as well as outlining its sectors and employment opportunities. The next sections of the course explains the needs of both business and pleasure travellers and how tourism businesses/destinations can market themselves effectively. You will then learn how the travel industry packages and sells tourism products through retail and online channels. The next section of the course introduces you to the nature of hospitality, in particular the relationship between the hospitality sector and tourism. You will learn about the various types of accommodation and the different types of hotel guests and their requests. Next you will learn about hotel management and the organization of hotel departments and their functions, such as the key duties of the front office department and housekeeping department. The course also covers food and beverage services and you will learn about restaurant operations planning, the organization of the kitchen, menu objectives and planning, table setting and restaurant design and layout. Finally, you will learn about the food handling process and the importance of personal hygiene for catering practitioners. This Advanced Diploma course will be of great interest to professionals working in the tourism sector and in hotels, restaurants, or any other hospitality service operation. This course will also be of great interest to any learner who would like to gain employment or a career in the tourism or h...

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1 097 kr
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Diploma in Risk Management Alison Course GLOBAL - Parchment Diploma

Diploma in Risk Management Alison Course GLOBAL - Parchment Diploma

Learn more about risk and risk management practices and procedures. The course Diploma in Risk Management covers the key topics of risk management and will provide learners with an in depth knowledge of the field. All successful organisations take risks in order to survive and grow, and now more than ever, they need competent people to manage those risks. Throughout this course you will study the nature of risk management and the tools used by risk professionals to mitigate risk. In section 1 you will study the theory of risk management. You will learn about the various forms of risk that risk professionals protect their customers against and the fundamental tools that they use to do so. You will also learn about the various forms of insurance that offer protection against risk to their customers. You will study the process that insurers follow when deciding whether or not to insure a new customer. In section 2 you will study more specific areas of risk. You will learn about property and liability risk. You will study the various risks that property and liability owners face on a daily basis and the manner in which they mitigate such risks. You will then learn about the three life cycle risks that all individuals face, mortality, longevity, and health and disability. You will study the methods by which these risks can be mitigated. This free online Diploma course will be of great interest to anyone working in the area of risk management, those who wish to gain an insight into the industry, and anyone wanting to pursue a career as a risk manager . The course will also be of interest to small business owners who wish to learn more about mitigating the risks that they face on a daily basis.

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1 097 kr
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Inventory Management - Using Inventory Models Alison Course GLOBAL - Digital Certificate

Inventory Management - Using Inventory Models Alison Course GLOBAL - Digital Certificate

Learn more about inventory management and inventory models. Inventory Management - Using Inventory Models is the fourth in the Applied Operations Management series of courses. Inventory models help businesses answer the questions: How much material to order? When to order the material? They help firms determine the order quantity that minimizes the total inventory holding costs and ordering costs, as well as the frequency of ordering, to keep goods or services flowing to the customer without interruption or delay. The course begins by introducing the basics of inventory management and introduces concepts such as deterministic demand and probabilistic demand, type of costs such as cost of item, order cost, and holding or carrying cost. Several models are available to help determine how much inventory should be brought in to restock the products or parts, and you will be introduced to inventory models such as the single period inventory model, the multi-period inventory model and the economic order quantity (EOQ) model. These models are explained in detail using worked examples. This course will be of great interest to professionals working in the area of inventory management, procurement and operations management and who would like to learn more about using inventory models. The course will also be of interest to learners who are interested in a career in procurement or operations management.

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250 kr
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Diploma in Quality Management - Revised 2017 Alison Course GLOBAL - Parchment Diploma

Diploma in Quality Management - Revised 2017 Alison Course GLOBAL - Parchment Diploma

Learn about Quality Management standards and applying quality management practices. Quality management plays a key role in many businesses and organizations, and the ISO 9000 family of standards is probably the most widely implemented worldwide.The course Diploma in Quality Management will introduce you to quality management standards such as ISO 9000 and its specifications and costs. The course teaches you about topics such as Cost of Quality and what tools are used in Total Quality Management (TQM).Next, the course teaches you about Cost of Quality which is a term that's widely used but misunderstood - It isn't about the cost of creating a quality product or service, rather it's the cost of not creating a quality product or service. The course then reviews popular TQM tools including Checklists, Fishbone Diagrams, Histogram Charts, Plan-Do-Check-Act (PDCA) Cycle and Pareto Diagrams.The course also teaches you about service quality and how it can be applied within service industries. You will learn more about the practices and procedures that can be used to improve customer satisfaction. Implementing high service quality means that a business will meet customer needs while remaining economically competitive.This Diploma course will be of great interest to all quality management professionals who would like to learn more about the application of quality management within an organization, and to all learners who are interested in developing a career in the area of quality management.

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1 097 kr
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Introduction to Service Management Alison Course GLOBAL - Digital Certificate

Introduction to Service Management Alison Course GLOBAL - Digital Certificate

Learn more about business services and customer relationship management. The course Introduction to Service Management introduces the topic of managing business services, how to make business services more effective and efficient, and how to improve customer relationship management. The course begins by introducing you to the topic of service management and the elements of service management such as how best to serve customers in the modern business environment, what the product service systems are, what the service act comprises of, and how to ensure seamless service to customers both within and outside an organisation. Few services are totally intangible as they often contain elements with tangible properties - these services are said to be intangible-dominant. You will learn how business services are those that market offerings which are intangible-dominant, and the course introduces you to important service dimensions: Intangibility, Heterogeneity, Inseparability and Perishability. You will also learn about marketing methods and strategies used to overcome intangibility. Finally, you will learn about developing a service blueprint, how to fail proof a service and why services should be redesigned. This course will be of great interest to all business service professionals and business owners that offer services to customers and who would like to learn more about managing and improving business services.

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250 kr
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Strategic Management - Corporate Strategy Alison Course GLOBAL - Digital Certificate

Strategic Management - Corporate Strategy Alison Course GLOBAL - Digital Certificate

Learn how corporate strategy defines the markets in which an organisation chooses to operate. Strategic Management - Corporate Strategy introduces you to the concept of corporate strategy and how it defines the markets and businesses in which an organisation chooses to operate. The course begins by introducing you to the important issues involved in corporate strategy such as directional strategy, portfolio strategy and parenting strategy. You will also learn about relative cost advantage and competitive strategy. Next you will learn about tools and techniques that are used as part of the corporate strategy process. You be introduced to the Boston Consulting Group's Growth-Share Matrix and learn how it helps businesses analyze their business units, that is, their product lines. You will also learn more about the General Electric - McKinsey matrix which is a nine-cell portfolio matrix and was developed by GE to screen their large portfolio of strategic business units (SBU). It is similar to the BCG growth-share matrix in that it maps strategic business units on a grid of the industry and the SBU's position in the industry. You will learn how the GE matrix attempts to improve upon the BCG matrix. This course will be of great interest to all professionals working in the area of corporate strategy who would like to learn more about the tools and techniques used in corporate strategy.

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250 kr
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Diploma in Nursing Leadership and Care Management Alison Course GLOBAL - Digital Diploma

Diploma in Nursing Leadership and Care Management Alison Course GLOBAL - Digital Diploma

Diploma in Nursing Leadership and Care ManagementThe essential role of the nurse as caregiver is well recognised but the modern nurse can also be a team leader and healthcare teacher.This nursing course provides an overview of the varied dimensions associated with the practical nurse as team leader within the healthcare setting. The course also provides the learner with an overview of the skills, techniques, and approaches required to effectively treat a diverse range of patients. You will also learn about transcultural nursing and how it addresses the issues encountered when providing medical care to diverse cultural groups, or those from cultures different from the nursing professionals.Nursing staff provide essential support during all phases of the surgical cycle, which encompasses the peri-operative, pre-operative, intra-operative and recovery room phases. In this free nursing course the learner is introduced to the vital roles performed by the medical team throughout the surgical experience.This nursing course will be of great interest to all health care professionals who would like to learn more about good nursing management practices and techniques that help protect and maintain the health and safety of both nursing professional and patient in any health care setting.The course will also be of great interest to any learner who is planning a career in the area of nursing or other areas of the health care sector.

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755 kr
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Diploma in Supply Chain Management - Revised 2017 Alison Course GLOBAL - Parchment Diploma

Diploma in Supply Chain Management - Revised 2017 Alison Course GLOBAL - Parchment Diploma

What is a supply chain management? This is one of crucial components of operations management and one of the main factors of a success of an organization. The supply chain runs through the entire organization and as a network of operations, including design, production, delivery, it is responsible for providing clients with services or goods. Location, inventory, transportation, production, information are main drivers of performance of supply chain. Managing those efficiently can result in increasing capabilities of a given chain. Organizations help themselves in managing supply chain by adopting various strategies. Such strategies together with driving performance by managing aforementioned factors can result in improvement of a supply chain processes in a given organization. Thanks to that, a company can thrive or survive in a very competitive market. Our supply chain management online course provides the participants with basic principles of the process by teaching them about various echo systems present in a modern supply chain management. All of these echo systems make up for a vast network that covers not only companies, but also countries, governments, infrastructure, social institutions, political organizations, financial systems, human resources industry, IT sector, logistics sector, industrial segment and more. Learning about how those echo systems work and co-operate is one of the subject of the course. After each module of the course there is an assessment test and additionally one final at the end of the training. Passing each test with the minimum score of 80% entitles you to obtain a diploma. After each module of the course there is an assestment test and additionaly one final at the ned of the traingin. Passing each test with the minimum score of 80% entitles you to obtain a diploma. The course is free of charge and has been revised as per 2017.What Will I Learn?During the course you will find out how among all of echo systems engaged in a supply...

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1 097 kr
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Diploma in Hospitality Management with English Language Studies Alison Course GLOBAL - Digital Diploma

Diploma in Hospitality Management with English Language Studies Alison Course GLOBAL - Digital Diploma

Learn the key characteristics and English language skills required in the hospitality industry.The course Diploma in Hospitality Management with English Language Studies takes you through the essential principles, concepts and skills required in the hospitality sector. The course also introduces you to the English language skills necessary for working in restaurants and hotels, and the hospitality sector in general.The course begins by introducing you to the nature of hospitality, such as the relationship between the hospitality sector and tourism, the various types of accommodation and the different types of hotel guests and their requests. You will also learn about hotel management and the organization of hotel departments and their functions. For example, you will learn about the key duties of the front office department and housekeeping department, and the organization of these departments and the roles involved. The course also covers food and beverage services and its relationship to other hotel departments. You will learn about restaurant operations planning, the organization of the kitchen, menu objectives and planning, table setting and restaurant design and layout. Finally, you will learn about the food handling process, such as food safety and food contamination, and the importance of personal hygiene for catering practitioners. The course also discusses kitchen accidents and how to respond to them, and the procedures that must be in place to ensure staff safety when working with different types of equipment or in the case of fire. Next, you will be introduced to the English language skills necessary for working in restaurants in tourist areas or hotels. This section explains how to take customer orders, including asking and answering questions and recommending dishes. It also includes how to describe dishes and defines the French terms used in restaurant English. You will be introduced to the English language skills necessary for working at a hotel re...

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755 kr
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Diploma in Modern Project Management Theory and Practice Alison Course GLOBAL - Digital Diploma

Diploma in Modern Project Management Theory and Practice Alison Course GLOBAL - Digital Diploma

Learn more skills and earn your diploma in effective modern project management theory and practice.The course Diploma in Modern Project Management Theory and Practice is designed for anyone who wants to learn about contemporary project management. With organisations looking to deliver projects faster and cheaper project management has evolved continuously since the 1980’s to help address these needs. Using the Project Management Institute's Book of Knowledge, along with other core theory, this course describes in detail the modern theory and best practices of project management.The course begins by introducing you to essential topics such as profiling projects, the phases and organizational structures within a project, and the tasks performed in a project. You will then learn how the role of project managers needs to shift emphasis; project managers need to move from managing the tasks to taking a leadership role. As projects become more complex project managers need to get a good understanding of what the clients' expectations are. They also need to know how decisions are reached, how information is communicated, and how and why changes are made to the project plans. The essential element of project management is about getting projects completed on time and within budget. In this course you will learn how a project, with its associated goals and processes, must be definitively established by a project manager. You will also learn how a project schedule covering both the team members and equipment needs to be drawn up, reviewed and approved. The course then describes why rigorous implementation of quality control is a very important aspect of project management, and why the project manager and the project team must be risk aware during each phase of the project. You will also learn about how the project manager has to oversee the procurement process by ensuring that the relevant contracts with suppliers are in place and that each supplier meets all the necessary ...

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755 kr
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Risk Management - Insuring Against Risk Alison Course GLOBAL - Digital Certificate

Risk Management - Insuring Against Risk Alison Course GLOBAL - Digital Certificate

Learn more about various types of insurances and insurers, and insuring against risk. Risk Management - Insuring against Risk explains why businesses take out insurance to mitigate the risks they face through their business operations and activities. The course begins by providing an introduction to the insurance industry. You will be introduced to the most common phrases and terms used in the insurance industry, and you will learn about the processes that insurers go through when deciding whether or not to insure an exposure. You will also learn about the various types of insurances and insurers that exist and how they differ from each other. The course then explains about the internal operations of insurance companies. You will see how an insurance company is two businesses within one, accepting the risks faced by their customers and investing the premiums which they receive. By reviewing how both sides of an insurance business operates you will learn how insurance companies invest the premiums from their customers in order to offer them coverage should they ever need it. The course also presents a variety of case studies based on real life events that show how insurance companies operate, helping you to equate the theory of risk management with real life scenarios. The course concludes by examining the basic requirements and characteristics of insurance contracts. This course will be of great interest to professionals working in the area of risk management who would like to gain a better understanding of how to insure against risk. The course will also be of interest to learners who have ever purchased insurance and would like to learn more about how their premiums are calculated.

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250 kr
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Fundamentals of Project Management - Revised 2017 Alison Course GLOBAL - Digital Certificate

Fundamentals of Project Management - Revised 2017 Alison Course GLOBAL - Digital Certificate

Learn about project phases and project management tools to successfully manage any project. Every competent project manager needs to know about the various project phases and project management tools that are available to do the job properly. The course Fundamentals of Project Management - Revised 2017 is aimed at learners interested in IT project management and builds on other business and IT courses available online at Alison.The course begins by introducing you to the history of project management. You will gain a good knowledge of project management methodology, and each phase is examined in detail: investigation, planning, design, production, monitoring and evaluation. The course introduces you to the most important tools used by a project manager including GANTT charts, PERT Diagrams, estimating activity time, scheduling, expediting and Critical Path Method. You will also learn about the various project management documentation systems: program, system, technical, user, paper-based, electronic and media.Next, the course teaches you about the process of the systems development life cycle to help identify problems and create solutions in each stage of the project's life cycle including planning, analysis, design, implementation and evaluation. You will also learn about different issues that can occur when an information system is changed or a new system is introduced.This course will be of great interest to all professionals who would like to learn more about project phases and project management tools, and how these enable a project manager to successfully manage any project.

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250 kr
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Diploma in Risk Management Alison Course GLOBAL - Digital Diploma

Diploma in Risk Management Alison Course GLOBAL - Digital Diploma

Learn more about risk and risk management practices and procedures. The course Diploma in Risk Management covers the key topics of risk management and will provide learners with an in depth knowledge of the field. All successful organisations take risks in order to survive and grow, and now more than ever, they need competent people to manage those risks. Throughout this course you will study the nature of risk management and the tools used by risk professionals to mitigate risk. In section 1 you will study the theory of risk management. You will learn about the various forms of risk that risk professionals protect their customers against and the fundamental tools that they use to do so. You will also learn about the various forms of insurance that offer protection against risk to their customers. You will study the process that insurers follow when deciding whether or not to insure a new customer. In section 2 you will study more specific areas of risk. You will learn about property and liability risk. You will study the various risks that property and liability owners face on a daily basis and the manner in which they mitigate such risks. You will then learn about the three life cycle risks that all individuals face, mortality, longevity, and health and disability. You will study the methods by which these risks can be mitigated. This free online Diploma course will be of great interest to anyone working in the area of risk management, those who wish to gain an insight into the industry, and anyone wanting to pursue a career as a risk manager . The course will also be of interest to small business owners who wish to learn more about mitigating the risks that they face on a daily basis.

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755 kr
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Advanced Diploma in Tourism and Hospitality Management Alison Course GLOBAL - Digital Diploma

Advanced Diploma in Tourism and Hospitality Management Alison Course GLOBAL - Digital Diploma

Learn more about the essential principles, concepts and skills that apply to the tourism and hospitality sectors.Learn the essential principles, concepts and skills required in the tourism and hospitality sectors by studying the course Advanced Diploma in Tourism and Hospitality Management. Tourism is a major global industry worth over one trillion dollars in revenue annually and it is an important part of the economies of many countries and regions around the world. The first part of the course introduces you to the formation of the tourist industry as well as outlining its sectors and employment opportunities. The next sections of the course explains the needs of both business and pleasure travellers and how tourism businesses/destinations can market themselves effectively. You will then learn how the travel industry packages and sells tourism products through retail and online channels. The next section of the course introduces you to the nature of hospitality, in particular the relationship between the hospitality sector and tourism. You will learn about the various types of accommodation and the different types of hotel guests and their requests. Next you will learn about hotel management and the organization of hotel departments and their functions, such as the key duties of the front office department and housekeeping department. The course also covers food and beverage services and you will learn about restaurant operations planning, the organization of the kitchen, menu objectives and planning, table setting and restaurant design and layout. Finally, you will learn about the food handling process and the importance of personal hygiene for catering practitioners. This Advanced Diploma course will be of great interest to professionals working in the tourism sector and in hotels, restaurants, or any other hospitality service operation. This course will also be of great interest to any learner who would like to gain employment or a career in the tourism or h...

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755 kr
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Introduction to Management: Analysis & Strategies Alison Course GLOBAL - Parchment Certificate

Introduction to Management: Analysis & Strategies Alison Course GLOBAL - Parchment Certificate

This course is an introduction to management analysis and strategies. The course Introduction to Management: Analysis & Strategies will introduce you to principles of management that show you how to plan, organize, lead, and control your business or organisation. The course begins by introducing you to the different tools which can be used when analyzing a management strategy, as well methods of internal analysis. Next, the course reviews analytical methods that can be used by management, focusing on external, network, and social needs analyses. You will be introduced to the PESTEL methodology, and you will learn about the difference between upstream and downstream markets, as well as the meaning of industry, and the top three ethical concerns of social network analysis. The course then introduces you to the meaning of strategy and strategic management. You will learn about different kinds of strategy such as differentiation, focus strategy, or customer intimacy strategy. You will also be introduced to management by objectives (or MBO). You will learn about different internal factors to consider when creating a management strategy, particularly how to use the balanced scorecard to group goals, objectives, and metrics in different areas of an organization such as finances. The course also reviews organizational control, corrective action, and operational controls within management. This free online course will be of great interest to professionals working in the business management and who would like to learn more about the application of analytical and strategic methods in management. It will also be of interest to business owners seeking to improve the management of their operations, or even someone who is simply interested in the theories and tactics of management.

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319 kr
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Customer Relationship Management in Business Services Alison Course GLOBAL - Parchment Certificate

Customer Relationship Management in Business Services Alison Course GLOBAL - Parchment Certificate

How to create business services that go beyond customer satisfaction. Customer Relationship Management in Business Services focuses on how businesses can achieve excellence in customer relationships by designing and developing effective and efficient service processes for their customers. The course begins by showing you how fluctuating demand from customers for a service can be addressed by businesses by managing capacity within the service process they offer to their customers. You will then learn how businesses can use marketing elements to shape demand patterns for a service. You will learn about consumer behaviour and how important elements of service processes such as queuing and waiting lines can be re-designed to greatly improve customer experience and also increase service productivity and efficiency. You will also learn about The Three-Stage Model of Service Consumption and how this model allows service managers set objectives and shape consumer behaviour in a targeted manner. Finally, you will learn about self-service technologies (SSTs) and co-creation of business services and how these methods are the ultimate form of customer involvement in a business service when used appropriately. The course uses real-world examples throughout to demonstrate how service businesses and service organisations around the world achieve excellence in their customer relationships. This course will be of great interest to all professionals working in service businesses and service management and who would like to learn more about creating business services that go beyond customer satisfaction and achieve customer delight.

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319 kr
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Modern Human Resource Management - Appraisal and Performance Alison Course GLOBAL - Digital Certificate

Modern Human Resource Management - Appraisal and Performance Alison Course GLOBAL - Digital Certificate

Learn more about employee appraisal and performance evaluation in human resources. Modern Human Resource Management – Appraisal and Performance introduces very important aspects of HR management, such as understanding employee rights, how to manage employee performance, how to implement performance evaluation systems and how to complete and conduct employee assessments. The course also reviews workplace health and safety law, the health concerns that can affect employees at work, and the hazards associated with the workplace. The course begins by introducing the main examples of organisational performance issues and the processes used to handle these types of employee problems. You will gain an understanding of how to investigate performance issues and the options that are available for dealing with employee problems and disciplinary intervention. Employee rights are then discussed in relation to job protection, employee privacy, unionization and the process of collective bargaining. Next, you will learn about the steps involved in designing a performance appraisal and the reasons why a systematic performance evaluation system should be implemented. You will also learn about the goals of performance evaluation. Finally, the course introduces you to workplace safety laws, how they apply to specific industries, such as IT, the service industry, and construction. You will learn how to develop safety standards, while making sure safety and health laws are followed. How to track and record workplace accidents and illnesses is also covered. You will also learn how to interpret and evaluate the different types of employee stress, the different types of office-related injuries, such as carpal tunnel syndrome, and the implementation of contemporary issues surrounding employee health and safety. This course will be of great interest to all HRM professionals and managers who would like to learn more about modern human resource appraisal and performance procedures, and to al...

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250 kr
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Fundamentals of Operations Management - Revised 2017 Alison Course GLOBAL - Parchment Certificate

Fundamentals of Operations Management - Revised 2017 Alison Course GLOBAL - Parchment Certificate

Operations management is one of core processes taking place in modern companies, organizations and business in general. Our operations management certification online course focuses on fundamental concepts of this subject. Operation management is based on interactions between parties involved in process of transforming resources to goods or services. Principles of managing operations, role and functions of operations management should be implemented and understood by any company or organization engaged in manufacturing or production. Smooth co-operation between departments or companies being part of the supply chain is necessary for the process of producing goods or providing services to be successful and effective. Those professionals who deal with operations management or any other individuals interested in this matter, will find our course a useful, complexly presented introduction to the operations management world. The course goes from explaining of operations management, like definitions, roles and strategies used and then delve further into the subject, providing participants with knowledge and skills referring to, among others, facilities locations, aggregate planning, decision-making process of an operations manager and various internal relations going on between fundamental for this topics areas, like competitiveness and productivity. The course comes together with the certification process and is free of charge. It has been revised as of 2017. The course is run entirely online.What Will I Learn?The course’s content covers topics like: definition of operations management and its role in manufacturing, service provision processes, outlining strategies used in managing operations like facilities location, scheduling, aggregate planning, capacity planning, explanation of dynamics between productivity, competitiveness and operations, description of main traits and roles of operations manager and decision-making he is obliged to conduct, after completion of ...

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319 kr
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